You can contact the customer service here. During office hours (mo-fr 9.00-17.00 hrs CET) you can get in touch with our service team. Do you have a question or remark about one of our products? Then please visit our FAQ and WIKI pages before you fill out our contactform.
You can have complete confidence in shopping anonymously at Buy Magic truffles. Your order is shipped in plain envelopes or boxes without any Buy Magic truffles markings. Upon opening, all you see is a sealed substance, without any labels or marks. At checkout you can choose to have your order shipped with or without track & trace. In your shop account you will find your shipment code, this code will also be send to you by email. Even without tracking you will get proof of shipment by email and in your shop account. Make sure you check your spam folders before you contact us. It could be anything. No one can see that it is an order of grow kits from Buy Magic truffles so let's order now!
We are able to ship to P.O. boxes and pick-up stations but please be aware that they might not accept larger orders.
Sorry to hear you haven’t received your order. We really want everyone to experience the best quality psilocybin magic truffles from Amsterdam!
# International shipping in Europe usually takes 3 to 5 business days to arrive. We have experienced deliveries taking up to four weeks (20 business days + weekends due to Covid-19).
# International shipping outside Europe usually takes 10 to 15 business days to arrive. We have experienced deliveries taking up to five weeks (25 business days + weekends due to Covid-19).
How long the shipment takes depends on your location, custom processes and your local postal service.
Let us know if your order has not arrived after three (Europe) or five (outside Europe) weeks.
Please send along your original shipping address for confirmation. If you entered a wrong address when ordering, Buy Magic truffles does not take responsibility for the order not arriving.
All products on our website are legal in the Netherlands. If you order from abroad, please check what the law says in your country before you place an order. The responsibility for importing our products, to any country, lies entirely with the customer.
All products on our website are legal in the Netherlands. If you order from abroad, please check what the law says in your country before you place an order. The responsibility for importing our products, to any country, lies entirely with the customer. So we ship world wide!
Buy Magic truffles accepts the following payment methods:
BITCOIN - our preferred method of payment as it is private and border-less. More info below.
DIRECT BANK TRANSFER - You will find our bank account details on your invoice, send to you by email.
CASH PAYMENT EURO OR USD - You will find our address details on your invoice, send to you by email.
Paying with Bitcoin
Bitcoin is our preferred method of payment as it is private and borderless. We have a secured BTC option during checkout with automatic processing. All you need is a digital wallet and Bitcoins which you can set up in 5 minutes. You can buy bitcoins with a credit card, Paypal, bank and other methods. Please use this guide for more information.
BITCOIN CAN ONLY BE USED BY CHOOSING THE BITCOIN OPTION AT CHECKOUT. Do not send payments to old wallet addresses or emails! At checkout you will find a QR code with your order total. Scan the QR code with you wallet and make the payment. It's easy as 1 2 3 !
The BTC checkout has a timeout, it is not possible to pay later, so you would need to make a new order and pay that if it has expired. Please do not take a screenshot of the QR code to pay later. The address shown is temporary. After the timeout, it will not be valid and your bitcoins might be gone.
NEVER SEND BITCOINS TO AN EMAIL ADDRESS. If you have not received a payment confirmation from Buy Magic truffles within 24 hours (Monday – Thursday): Contact customer support and ask us to verify your payment.
We confirm orders manually Monday to Friday afternoon, so it’s normal for your status to not change over a weekend. Only order paid with bitcoin will be confirmed automatically by the order system. Please don’t be alarmed and always check the order status in your shop account for confirmation of receiving payment and shipping.
All of our correspondence is done through our customer service so if you don’t find any confirmation of shipping, let us know!
Unfortunately, the nature of our products makes payment with credit card or Paypal impossible. Our web shop is simply not accepted by the companies that have to approve this. Behind the scenes we continue to look for alternative payment solutions. Hopefully, in the future, we can offer you more convenience in paying for your order. In the past 3 years bitcoin payments are the number #1 payment option. It is easy, fast and secure.
All products on our website are legally produced in the Netherlands. If you order from abroad, please check what the law says in your country before you place an order. The responsibility for importing our products, to any country, lies entirely with the customer. For more information on this subject, check the section About us, under the header "Legality".
